Refund Policy

REFUND POLICY

At Alice's Copper, every piece of jewelry is packaged with care. We understand that a purchase doesn't always turn out to be exactly what you expected, and we want to make returns as simple and friendly as possible.

Right of withdrawal (cooling-off period)

As a consumer, you have the legal right to withdraw from your purchase within 30 days of receiving it, without giving any reason. Once you have informed us that you wish to exercise this right, you then have a further 30 days to actually send the item back to us. Please let us know by emailing info@alicescopper.com with your name and order number, and we will send you further instructions.

How to request a return

Send us an email with your contact details, order number, and which item(s) you would like to return. We will reply as quickly as possible with the practical next steps so the process goes as smoothly as possible.

Conditions for returns

Return the jewelry undamaged and, where possible, in its original packaging.
Personalized or made-to-order items generally cannot be returned.
Always include a note with your name and order number so we can process your return correctly.
Please use a trackable shipping method wherever possible.

Return shipping costs and processing

As set out in our Terms of Service, the cost of returning an item is the customer's responsibility. Once we have received and inspected your return, we will process your refund within the legally required timeframe, using the same payment method you used for the original purchase.

Alternatives to a full return

Because returning an item can take time and effort, we're happy to offer some customer-friendly alternatives:

A partial refund, while you keep the item;
Store credit / a gift voucher towards a future order;
An exchange for a different size or style.

These alternatives are meant to make things easier for you and to save on return shipping costs — but you always retain the legal right to choose a standard return and full refund instead.

Processing time

Once we have received and checked the returned item(s), we aim to complete your refund within the legally required timeframe. If you choose an alternative such as store credit or a partial refund, this is usually processed faster, since it doesn't require a return-condition inspection.

Why some returns go through an external processing point

To handle orders and returns efficiently, we work with external logistics partners. As a result, returns are consolidated and processed via an external return facility located outside the EU. This is a deliberate logistics choice that allows us to keep operations manageable and to focus our time on design, quality, and new orders. Returns to this facility are accepted, but return shipping costs remain the customer's responsibility — in practice, this typically costs approximately €10–€25 for a trackable shipment. By placing an order, you agree to these return terms. If this return process or its associated costs would affect your purchase decision, we recommend taking this into account before ordering.

Contact & personal service

Have questions, or not sure what the best option is for you? Feel free to email us with photos or a short description — we'll personally look into it with you and find the best solution together. Our aim is always to resolve things fairly and kindly, with respect for you as our customer.